Payment, Cancellation & Refunds

Advertising on Roesas is sold as a 30-day advertising period unless stated otherwise at the point of purchase.

What that purchase buys is access to advertising placement on the platform for the applicable period, subject to the Terms, these policies, and the law. It does not buy anything else.

In particular, paying does not guarantee contacts, enquiries, responses, meetings, bookings, traffic, views, search position, ranking, revenue, or any other business result. Advertising performance depends on many things outside Roesas’s control, and no statement by Roesas should be read as a promise of outcome.

Roesas is paid for advertising, and for nothing else:

• advertising fees
• listing fees
• membership fees
• visibility and promotional placement fees
• fees for other Roesas advertising products

Roesas takes no part in the money that passes between an advertiser and anybody who contacts them. Roesas does not:

• take a percentage of what an advertiser earns
• take a percentage of compensation agreed between collaborating creators
• charge a booking commission or a service commission
• process, hold, route, split or escrow a payment between an advertiser and another person
• collect money on an advertiser's behalf, or pay an advertiser on behalf of anybody who contacts them

What an advertiser agrees with another person, and what changes hands between them, is arranged and settled independently of Roesas. Roesas is not an escrow agent, not a payment processor for that transaction, not a collection agent, and not a party to it. The only payment this policy governs is the advertising fee an advertiser pays Roesas.

The order of steps is fixed, and payment is not the first of them:

1. 1.Legal intake: the advertiser provides the required information and agreements.
2. 2.Identity verification: identity and age are verified through an independent provider.
3. 3.Signed advertiser agreement: where an agreement is in force for that advertisement, the advertiser signs it.
4. 4.Roesas review and approval: staff review the advertisement.
5. 5.Payment: the advertising fee is paid.
6. 6.Publication: the advertisement goes live.

An advertisement is reviewed and approved before payment is taken, so nobody pays for an advertisement that Roesas was never going to publish. Approval alone does not make an advertisement public: it becomes visible only once the fee is paid and the other requirements continue to be met.

Continued publication is conditional on continued compliance. An advertiser remains subject to the Terms, the Acceptable Use policy, the Advertising & Content Rules, their signed advertiser agreement, and applicable law for the whole of the paid period.

Changes to a published advertisement are reviewed by staff, and the approved version stays published while they wait. Time spent in review is part of the paid period.

An advertiser may remove or stop their advertisement at any time. Where an advertiser voluntarily removes, hides or stops an advertisement after paying, no refund or credit is given for the unused part of the period, unless required by applicable law or unless Roesas expressly decides otherwise.

Where Roesas determines that an advertisement or account has broken the Terms, the signed advertiser agreement, the Acceptable Use policy, the Advertising & Content Rules, a safety or verification requirement, or applicable law, and suspends or terminates it as a result, then to the maximum extent permitted by applicable law there is:

• no refund
• no prorated refund
• no credit
• no replacement period
• no extension

for the unused advertising time. This applies even if the advertisement was live only briefly.

Buying a 30-day advertisement does not buy an unconditional right to remain online for 30 days regardless of conduct. It buys advertising for up to 30 days for so long as the advertisement and the advertiser continue to meet the requirements. Where they stop, the advertising stops, and the fee already paid is not returned.

Nothing in this policy removes a refund you are entitled to by law. Where applicable law requires a refund, that law applies. Roesas may also choose to issue a refund or credit in a particular case; doing so once does not create an obligation to do so again.

If you believe you have been charged in error, raise it with Roesas first. Legitimate disputes are welcome and will be looked at.

Initiating a chargeback in respect of advertising that was delivered, or in respect of removal for a violation, is a breach of these terms and may result in suspension.

Where a payment is disputed, Roesas may provide the payment provider with evidence of the transaction. That may include the signed advertiser agreement and the record of its execution, records of when the advertisement was live, moderation and enforcement records, and transaction records.

Roesas may accept payment through one or more providers, and the available methods may change. Payment is processed by those providers under their own terms; Roesas does not store full payment card details.

Cryptocurrency payments are technically irreversible. Once a transfer is confirmed on the relevant network it cannot be reversed by Roesas, by the payer, or by anybody else. That is a property of the network and not a term of this policy: where a refund is due under this policy or under applicable law, it is arranged separately rather than by reversing the original transfer.

Prices may change. A change applies to purchases made after it takes effect, and does not alter a period already paid for.

Where this policy is revised, the current version is the one published here.